(photo courtesy zerotohundred.com)So 2 urgent calls had to be made- one to get the breakdown service (that comes free with the insurance) to come and change the tyre, the other to let school know I'd be a bit late.
I've been complaining about the lack of service culture in this country for some time, and saying that the businesses that survive the recession will be the ones who deliver good (or even exceptional?) customer service.
Boy, I was impressed with the service today!
So maybe businesses are cottoning on.
The callout guy, who gave a rough ETA of 90 minutes from my call, then called to say he was close by and would be here in 10 minutes. He was very efficient and very nice.
Then, on my way home this evening, I went to get the tyre fixed, and the guy there offered to check the air pressure in all the other tyres, AND that if I come in once a month, he'll always check them. The charge, for fixing the tyre, taking off the temp one, putting on the new one and checking all the others was only €8.
That's what I call service.
(photo courtesy thesun.co.uk)Now, if only the other spare tyre problem was this easy to fix...the post-Christmas one. The cold weather has made me hungry morning, noon and night, and everywhere in between. It's like "gosh, it's snowing outside again, I better have another slice of Christmas cake" - I've just had the last slice of cake number 2. And no amount of walking will work that off!
